Hiring Company Industry: A global leader in outsourced customer experience management (BPO)

Job Summary
- Provide e-commerce customer support via phone, email and online chat.
- Answer customer comments, enquiries, and complaints in a professional manner.
- Maintain good relationship & positive engagement with customers.

- Fresh graduates are welcomed to apply.
- Able to demonstrate conflict resolution, negotiation and de-escalation skills.
- Fluency in Japanese language, JLPT N2 and above.