Hiring Company Industry: Specialist in providing fintech-focused back-office solutions.

Job Summary
- Develop and implement a clear customer experience (CX) strategy for clientele
- Communicate with customers via email, chat, or other channels to capture and respond to feedback and inquiries
- Prepare and share reports based on customer interaction records, highlighting key insights and suggestions

- 3 to 5 years of working experience in sales/retail operation/customer service is an added advantage
- Fresh graduates are welcome to apply
- Proficiency in English and Japanese (both verbal and written) is a must