- Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.
- Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope and logged accordingly in the company system
- Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information

- At least 1 year’s experience in a customer service industry, preferably IT based
- At least 2 years experience of working in a helpdesk/customer handling environment
- Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage