Hiring Company Industry: Call Center/IT-Enabled Services/BPO

Job Summary:
- Field inbound calls and exhibit the correct sales and customer experience behaviors.
- Offer resolution within scope of support (SOS), providing direction for third party resolution or consultation.
- Troubleshoot client products as needed to resolve through available communication tools.

- Working experience as customer/technical support, passionate about communication and interacting with people.
- Excellent in speaking, writing and reading Japanese language (Business level)
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office