Job Details

KA209 Japanese Speaking Service Desk Analyst

Jobcode KA209

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RM3000~7000 per month
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【Job Summary】

- First level support for IT issue related to Incidents, Service Request, Software, Hardware and Applications.
- Attending to phone calls, self-service tickets and emails relating to business issues and to escalate issues appropriately using hierarchical and functional escalation guidelines.
- Monitor and ensure audit trail of all incidents/cases logged through the use of required tools.


- Good oral and written communication skills in English and Japanese
- Working experience in related field such as Customer Service, IT Helpdesk/ Service Desk or call center environment will be an added advantage.
- Well verse in Windows OS, Microsoft Office and MS Outlook.
Type of company
Foreign Company
Job Category
Customer Service
RM 3,000~RM 7,000 per month
Workplace (Country)
Workplace (City)
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