Hiring Company Industry: Call Center/IT-Enabled Services/BPO

Job Summary:
- Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

- Basic knowledge on Social media platforms as well as Computer operations
- Korean: Native level, English: more than daily conversation level